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Returns Policy

Returns, Refunds and Exchanges:

  • Due to custom nature of our business and all orders being hand made to order, we do not offer returns, refunds, or exchanges on any of the purchases. 

  • It is customer’s responsibility to provide as much information regarding sizing and customization as possible, all measurements MUST be added at checkout, on the date order is placed. Bella Luna Gowns will not be held responsible for customer sizing errors. 


  • When choosing your size, please refer to “Size Chart” page on the header of the website. This page provides you with information on how to take measurements. You will be able to provide all the information regarding your order upon checkout in the special instructions section. If no comments are provided with the order, we will use the default measurements for the size chosen by the customer.


  • Please read descriptions of items carefully, we strive to provide as much information as possible. If in doubt about particular dress style, please contact us at ahead of placing your order.