Custom Order Policies

Bella Luna Gowns Custom Dress Order Policy

Custom and Made-to-Order Dresses

At Bella Luna Gowns, we create exquisite custom couture wedding, evening, and quinceañera dresses designed to bring your vision to life. Whether you’re looking for a statement bridal gown or a one-of-a-kind couture piece, our made-to-measure services ensure a perfect fit tailored to your specifications.

We typically require 12-16 weeks to create and ship your order, although factors such as fabric availability, customizations, and shipping methods may affect these timelines.

To proceed with your order, please carefully review and agree to the following policies, which apply to all purchases made through our website. By submitting payment, the client acknowledges that they have read, understood, and agreed to these terms.

Order Process

Once you have finalized your dress design, fabric choices, size, and other details, your order will be processed only after full payment is received.

Production start date is determined once your payment is received and confirmed by Bella Luna Gowns.
Rush orders (delivery needed in less than 8 weeks) are subject to a rush fee starting at 25%.
Any change order requests may result in additional charges and may delay production. No changes can be made once production has started, unless formally approved through a change order request.

Fabric Variations and Custom Orders

Due to variations in dye lots, fabric availability, and natural material differences, slight variations in fabric color and texture may occur.
If you are matching dresses for a bridal party or group, we strongly recommend placing all orders together at the same time to ensure that all dresses are made from the same fabric batch. We are not responsible for dye lot variations in separately placed orders.

Sizing & Fit

We create custom-sized garments based on the measurements provided by the client.
Clients are responsible for submitting accurate measurements. If you are between sizes, we recommend choosing the larger size, as dresses can be taken in but cannot be let out.
Bella Luna Gowns is NOT responsible for incorrect measurements submitted by the client.
If a client requests a size other than our recommended size, they must sign a size waiver. We are not responsible for fit issues if the client has chosen a size against our recommendation.
Due to weight fluctuations, pregnancy, or body changes after placing the order, alterations may be necessary. Bella Luna Gowns is not responsible for any alteration costs once the dress has been made and shipped.

Custom Dresses

Custom gowns are final sale and cannot be returned, exchanged, or refunded under any circumstances.
Bridal and special occasion dresses often require additional layers, structure, or petticoats for the desired volume and silhouette. If additional items are needed for your dress, this cost will be billed separately.
If you request changes to the design, fabric, or measurements after 24 hours of confirming your order, a formal change order request and additional fees will apply.

Pricing & Payment

Price quotes are valid for 30 days from the date of issuance. After this period, prices may be subject to change based on material costs and labor adjustments.
Full payment is required before the dress production begins.

By making payment, the client agrees to the following:

The client acknowledges that each garment is custom-made to their measurements and specifications.
The client understands that no refunds, returns, or exchanges will be issued once an order has been placed and confirmed.

Client Responsibilities

Before production begins, the client must provide:

Correct shipping address
Event date
Valid contact number
Accurate measurements

Failure to provide these details in a timely manner may delay production. Bella Luna Gowns is not responsible for missed deadlines due to client delays in providing required information.

Force Majeure & Limitation of Liability

Bella Luna Gowns is not responsible for delays caused by circumstances beyond our control, including but not limited to:

Acts of God (natural disasters, fires, pandemics, or unforeseen emergencies)
Supplier or fabric delays
Shipping carrier delays

In the event of such delays, we will notify the client and work to resolve the issue promptly.

Liability Disclaimer:

Bella Luna Gowns is not responsible for lost, stolen, or delayed shipments once they have been transferred to the shipping carrier.
Alterations after delivery are the client’s responsibility.
In the event of a dispute, the client agrees to first seek resolution through good-faith negotiations before pursuing any legal action.

Dispute Resolution & Governing Law

By making a payment, the client agrees to waive the right to file a lawsuit against Bella Luna Gowns and instead agrees to first seek resolution through negotiation or arbitration if any disputes arise.
This agreement is governed by the laws of the State of California.
In the event of a dispute that cannot be resolved through good-faith discussions, the client agrees to binding arbitration in California.

1. Chargeback & Dispute Policy

No Unauthorized Chargebacks: By placing an order, the customer agrees to the charge and will not file a chargeback without first contacting Bella Luna Gowns to seek resolution.
Fraudulent Chargebacks: If a chargeback is filed without valid cause (e.g., buyer’s remorse, refusal to accept delivery, or failure to read our policies), Bella Luna Gowns reserves the right to dispute the chargeback and provide all transaction records to the payment provider.
Legal Action for Reversals: Unauthorized chargebacks for completed orders may result in legal action, and the customer may be banned from future purchases.
Disclosure of Information: In the event of a chargeback dispute, Bella Luna Gowns will provide the bank, payment processor, and, if necessary, legal authorities with copies of all customer correspondences, including emails, text messages, pictures, and any other relevant documentation. By placing an order, the customer agrees to the sharing of such information in chargeback disputes and legal proceedings as necessary to protect Bella Luna Gowns from fraudulent claims.

2. Custom Gown Order Policy (No Buyer’s Remorse)

All Sales Are Final: Since all gowns are custom-made to the customer’s specifications, all sales are final, and no returns, refunds, or exchanges are allowed.
No Cancellations: Once an order is placed and payment is received, cancellations are not permitted under any circumstances.
No Refunds for Buyer’s Remorse: Customers are responsible for reviewing all design details, measurements, and materials before placing an order. Changes cannot be made once production has begun.

3. What Happens if a Customer Refuses a Gown?

Customer is Responsible for Payment: If a customer refuses delivery, Bella Luna Gowns is not responsible for financial losses, and the gown remains the property of the customer.
Shipping Refusal: If a customer refuses to accept a package, the gown will be held for 30 days. After this period:

The gown may be resold or donated, and the customer forfeits their payment.
If the customer later wishes to claim the gown, they must pay additional shipping fees.

4. Measurement & Fit Disclaimer

Customer-Provided Measurements: Bella Luna Gowns relies on the customer’s provided measurements and is not responsible for incorrect fit due to inaccurate measurements.
Alterations Responsibility: Though Rare, minor alterations may be required for a perfect fit, and the customer is responsible for arranging any needed tailoring with a local seamstress.
Professional Measurements Recommended: We strongly advise customers to have their measurements taken by a professional tailor to ensure accuracy.

5. Klarna & Shop Pay Installments Disclaimer

Full Payment Required at Checkout: Bella Luna Gowns requires full payment at the time of purchase, even if the customer chooses Klarna or Shop Pay Installments.
Installment Plans Handled by Third-Party Providers: Any issues with payment plans or disputes regarding installment payments must be handled directly with Klarna or Affirm (Shop Pay Installments). Bella Luna Gowns is not responsible for missed payments or customer defaults.
Non-Payment Does Not Cancel the Order: Customers who fail to complete their Klarna or Affirm payments are still bound by the purchase agreement, and the sale remains final.

6. Shipping & Delivery Policy

Signature Required for Delivery: All custom gowns are shipped with signature confirmation to prevent loss or theft.
Lost or Stolen Packages: Bella Luna Gowns is not responsible for lost or stolen packages once marked as delivered by the shipping carrier. Customers must contact the carrier to resolve disputes.
Shipping Delays: While we strive to meet estimated delivery timelines, delays caused by shipping carriers, customs, or other factors beyond our control do not warrant cancellations or refunds.

Photo & Media Release

Bella Luna Gowns retains the right to use photos of our designs, including client dresses, for promotional purposes on our website, social media, and marketing materials.
Clients who do not wish to have their dress featured must submit a written request at the time of purchase.

Final Acknowledgment

By placing an order and submitting payment, the client confirms that they have read, understood, and agreed to all the terms outlined in this Custom Dress Order Policy.

By placing an order with Bella Luna Gowns, the customer acknowledges and agrees to all policies outlined above. These policies are in place to protect both the customer and our business, ensuring a fair and transparent process for all custom gown orders.

For any questions regarding these policies, please contact us at Sales@BellaLunaGowns.com