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Custom Order Policies

BELLA LUNA GOWNS CUSTOM ORDER POLICY

Last updated: September 13, 2026

This Custom Order Policy applies to all custom, personalized, made-to-measure, made-to-order, modified, altered, and special-order merchandise purchased from Bella Luna Gowns LLC, whether purchased through our website, a private custom listing, invoice, payment link, or another Bella Luna Gowns ordering method.

This Policy is incorporated into and forms part of our Terms of Service and Returns, Refunds, Exchanges & Cancellations Policy.

By placing an order, submitting payment, approving a Custom Order Review, or otherwise authorizing Bella Luna Gowns to proceed with a custom order, the customer acknowledges that they have read, understood, and agreed to this Policy and the other policies applicable to the order.

1. CUSTOM ORDERS ARE FINAL SALE UPON PURCHASE

ALL CUSTOM, PERSONALIZED, MADE-TO-MEASURE, MADE-TO-ORDER, MODIFIED, ALTERED, AND SPECIAL-ORDER GARMENTS ARE FINAL SALE UPON PURCHASE.

Because custom garments are ordered, sourced, designed, modified, or manufactured specifically for the individual customer and generally cannot be resold in the ordinary course of business, custom orders are not eligible for cancellation, return, exchange, refund, or store credit after purchase, except to the extent a remedy is expressly required by applicable law.

The customer's purchase constitutes a final and binding commitment to the custom order.

Final-sale status applies even if the customer later:

  • changes their mind;
  • changes their style or design preference;
  • purchases another garment;
  • cancels, postpones, relocates, or changes their wedding or event;
  • no longer needs the garment;
  • changes size or weight;
  • becomes pregnant;
  • undergoes surgery or another physical change;
  • changes footwear, undergarments, shapewear, or fit preference;
  • requires or desires alterations;
  • provides incorrect measurements;
  • fails to follow measurement instructions;
  • dislikes a previously selected or approved design element; or
  • experiences another customer-related circumstance that does not constitute a material manufacturing error by Bella Luna Gowns.

Customer measurement error, body changes, fit preference, the need for alterations, buyer's remorse, or changes in personal circumstances do not create a right to a cancellation, return, exchange, store credit, or refund.

Nothing in this Policy eliminates a consumer right or remedy that applicable law does not permit the parties to waive.

2. FULL PAYMENT AND ORDER ACCEPTANCE

Full payment is required when the order is placed unless Bella Luna Gowns expressly agrees otherwise in writing.

If the customer uses Klarna, Shop Pay Installments, Affirm, or another third-party financing provider, Bella Luna Gowns is treated as having received payment through that provider according to the applicable transaction arrangement.

The customer's financing agreement is separate from the customer's purchase agreement with Bella Luna Gowns.

Failure to make payments owed to a financing provider does not cancel the Bella Luna Gowns order or change the order's Final Sale status.

Bella Luna Gowns reserves the right to refuse or cancel an order before fulfillment where reasonably necessary, including because of:

  • suspected fraud;
  • payment problems;
  • pricing or listing errors;
  • unavailable materials;
  • inability to reasonably manufacture the requested design;
  • intellectual-property concerns;
  • unlawful activity;
  • abusive or threatening conduct; or
  • other circumstances that make fulfillment impracticable.

If Bella Luna Gowns cancels an order for reasons unrelated to the customer's breach, any amounts owed to the customer will be handled in accordance with applicable law and our policies.

3. CUSTOM DESIGN PROCESS

A custom order may involve:

  • personalizing an existing Bella Luna Gowns design;
  • combining selected design features;
  • modifying a previously produced design; or
  • developing a new gown based on the customer's inspiration and requested specifications.

Bella Luna Gowns may communicate with customers through email, text message, website forms, electronic documents, photographs, private listings, or other written electronic communications.

For purposes of this Policy, a customer's electronic approval, including approval by email, text message, electronic form, checkbox, or other written electronic communication, constitutes written approval.

4. INSPIRATION IMAGES ARE REFERENCES — NOT EXACT-REPLICA GUARANTEES

Customers may provide:

  • photographs;
  • screenshots;
  • social-media images;
  • existing gowns;
  • sketches;
  • fabric references;
  • AI-generated images;
  • mood boards; or
  • other visual materials

to communicate their desired design.

These materials are treated as design inspiration and reference material unless Bella Luna Gowns expressly agrees otherwise in writing.

An inspiration image does not constitute a promise that the finished garment will be an exact replica.

Bella Luna Gowns does not guarantee pixel-for-pixel or detail-for-detail duplication of another garment or image.

AI-generated images in particular may depict:

  • fabrics that do not exist;
  • impossible construction;
  • unrealistic draping or fluidity;
  • unrealistic proportions;
  • impossible transparency;
  • nonexistent embellishments;
  • unsupported structural elements; or
  • other characteristics that cannot physically be reproduced exactly.

Bella Luna Gowns will translate the approved design into a physically achievable garment using appropriate materials and construction techniques.

Bella Luna Gowns may refuse or modify a requested design feature where the feature:

  • cannot reasonably be constructed;
  • would compromise garment quality or structural integrity;
  • is incompatible with the selected materials;
  • is unavailable; or
  • raises intellectual-property concerns.

5. CUSTOM ORDER REVIEW — FINAL APPROVED SPECIFICATIONS CONTROL

Before production of a new custom design, Bella Luna Gowns may provide a Custom Order Review, order summary, measurement sheet, specification document, material selection, written confirmation, or similar final review.

The customer is responsible for carefully reviewing all information before approval.

The customer must verify, where applicable:

  • silhouette;
  • neckline;
  • sleeves or straps;
  • bodice;
  • corsetry;
  • waistline;
  • skirt;
  • train;
  • fabric;
  • lace;
  • embellishment;
  • lining;
  • color;
  • detachable components;
  • accessories;
  • measurements; and
  • any other custom details.

The customer must notify Bella Luna Gowns of any error or requested correction before giving final approval.

Once the customer approves the final Custom Order Review or other final written specifications, those approved specifications become the controlling description of the garment.

If there is a conflict between the final approved specifications and an earlier:

  • message;
  • photograph;
  • inspiration image;
  • screenshot;
  • preliminary discussion;
  • AI-generated image;
  • sketch;
  • verbal conversation; or
  • earlier draft,

the final approved Custom Order Review or written specifications control.

A feature that does not appear in the final approved specifications should not be assumed to be included merely because it appeared in earlier inspiration or preliminary discussions.

Customer approval authorizes Bella Luna Gowns to proceed based upon the approved specifications.

6. CUSTOMER-SUPPLIED MEASUREMENTS — CUSTOMER ASSUMES RESPONSIBILITY

THE CUSTOMER IS SOLELY RESPONSIBLE FOR THE ACCURACY OF ALL MEASUREMENTS PROVIDED TO BELLA LUNA GOWNS.

Bella Luna Gowns constructs made-to-measure garments using measurements supplied and approved by the customer.

Bella Luna Gowns is an online atelier and, unless expressly arranged otherwise, does not physically measure the customer in person. Accordingly, Bella Luna Gowns cannot independently verify whether customer-supplied measurements are correct.

By submitting or approving measurements, the customer represents and confirms that:

  • each measurement was taken accurately;
  • Bella Luna Gowns' measurement instructions were followed;
  • measurements were not estimated;
  • measurements were not rounded or intentionally altered;
  • no additional ease was added or deducted unless Bella Luna Gowns instructed the customer to do so;
  • the measurements correspond to the person who will wear the garment;
  • the customer reviewed the measurements before approving them; and
  • the customer understands Bella Luna Gowns will rely on those measurements in manufacturing the garment.

CUSTOMER MEASUREMENT ERROR IS NOT A MANUFACTURING DEFECT.

Bella Luna Gowns is not responsible for fit issues resulting from:

  • incorrect measurements;
  • improperly taken measurements;
  • estimated measurements;
  • transposed numbers;
  • incomplete measurements;
  • customer-added ease;
  • customer-deducted ease;
  • failure to follow measurement instructions;
  • weight gain or loss;
  • pregnancy;
  • surgery;
  • body-composition changes;
  • posture;
  • footwear;
  • undergarments;
  • shapewear;
  • changes occurring after measurements are submitted; or
  • the customer's individual fit preference.

A garment manufactured consistently with the measurements supplied and approved by the customer will not be considered defective merely because the garment does not fit the customer as expected.

If Bella Luna Gowns identifies an unusual measurement and asks the customer to confirm or remeasure it, the customer remains responsible for the measurement ultimately confirmed and approved.

7. PROFESSIONAL MEASUREMENTS

Bella Luna Gowns strongly recommends having measurements taken carefully and, when possible, with assistance from a professional tailor, seamstress, or another person familiar with garment measurements.

Use of a professional measurer does not transfer responsibility for the measurements to Bella Luna Gowns.

The customer remains responsible for reviewing and approving the measurements submitted for the order.

8. MADE-TO-MEASURE DOES NOT MEAN ALTERATION-FREE

“Made-to-measure” means that Bella Luna Gowns uses the customer's submitted measurements as the basis for garment construction.

It does not mean that Bella Luna Gowns conducts a series of in-person bespoke fittings.

It does not guarantee that the garment will require no alterations.

Bridal and formalwear are structured garments, and local tailoring may be necessary to achieve a customer's preferred:

  • bust fit;
  • waist fit;
  • neckline placement;
  • bodice placement;
  • strap tension;
  • sleeve fit;
  • corset tension;
  • hem length;
  • train handling; or
  • overall personal fit.

All alteration expenses are the customer's responsibility unless Bella Luna Gowns expressly agrees otherwise in writing.

Bella Luna Gowns does not reimburse alteration expenses merely because alterations are desired or required.

The need for alterations is not a manufacturing defect and does not create a right to cancellation, return, exchange, store credit, refund, or chargeback.

9. BODY CHANGES AFTER MEASUREMENTS ARE SUBMITTED

Bella Luna Gowns is not responsible for changes in fit caused by changes to the customer's body after measurements have been submitted.

This includes, without limitation:

  • weight gain;
  • weight loss;
  • pregnancy;
  • postpartum changes;
  • surgery;
  • medication-related body changes;
  • muscle gain or loss; or
  • other changes in body dimensions or proportions.

Customers expecting significant body changes before their event should discuss timing of measurements with Bella Luna Gowns before submitting final measurements.

10. MATERIALS, FABRICS AND CONSTRUCTION

Bella Luna Gowns uses materials and construction techniques that we determine are appropriate for the approved design and quality level of the garment.

Materials may include:

  • satin;
  • Mikado;
  • lace;
  • tulle;
  • organza;
  • chiffon;
  • crepe;
  • mesh;
  • boning;
  • appliqué;
  • beadwork;
  • crystals;
  • pearls;
  • sequins;
  • embroidery; and
  • other bridal or couture materials.

Actual material choices may differ from inspiration imagery because of:

  • availability;
  • construction requirements;
  • durability;
  • physical feasibility;
  • design compatibility;
  • supplier availability; or
  • quality considerations.

Bella Luna Gowns will not intentionally compromise material quality or couture craftsmanship merely to meet a requested budget.

If a requested design cannot reasonably be produced at an acceptable quality level within a customer's budget, Bella Luna Gowns may decline the design or propose alternatives.

11. NATURAL FABRIC, LACE AND HANDMADE VARIATIONS

Many Bella Luna Gowns garments contain handcrafted or hand-applied elements.

Reasonable variations may occur in:

  • fabric texture;
  • dye lots;
  • lace placement;
  • appliqué placement;
  • embroidery;
  • bead placement;
  • crystal placement;
  • pearl placement;
  • sequins;
  • handwork;
  • stitching;
  • decorative elements;
  • pattern placement; and
  • other characteristics inherent to handcrafted garments.

These reasonable variations are normal characteristics of custom and handcrafted clothing and do not constitute manufacturing defects.

For separately placed orders intended to coordinate or match, Bella Luna Gowns cannot guarantee identical dye lots or material batches unless expressly confirmed in writing.

12. COLOR, LIGHTING AND SCREEN DIFFERENCES

Fabric and embellishment appearance may vary depending on:

  • lighting;
  • camera settings;
  • photography;
  • monitor settings;
  • phone or tablet displays;
  • screen brightness;
  • indoor versus outdoor lighting;
  • dye lots; and
  • the reflective characteristics of the material.

Reasonable differences between a color or material as shown on a screen and its appearance in person do not constitute a manufacturing defect.

13. TECHNICAL CONSTRUCTION ADJUSTMENTS

Custom garment construction sometimes requires minor technical adjustments that cannot be fully represented in a photograph or inspiration image.

Bella Luna Gowns and its production partners may make reasonable non-material construction adjustments necessary for:

  • garment stability;
  • structural support;
  • boning;
  • seam placement;
  • lining;
  • fastening;
  • weight distribution;
  • fabric support;
  • wearability; or
  • construction integrity,

provided that the overall approved design is substantially preserved.

Such technical construction adjustments do not constitute unauthorized design changes.

14. CHANGES AFTER ORDER OR DESIGN APPROVAL

Because custom production requires advance planning, sourcing, and allocation of labor, customer-requested changes after an order is placed are not guaranteed.

Bella Luna Gowns may decline any requested change.

If Bella Luna Gowns agrees to a change, the customer may be required to pay for:

  • additional materials;
  • additional labor;
  • new pattern work;
  • replacement materials;
  • additional production time;
  • additional shipping; or
  • other costs created by the change.

A customer-requested change may extend the production timeline.

No change is effective unless Bella Luna Gowns approves it in writing.

A request for a change does not cancel the existing order and does not create a right to refund.

15. PRODUCTION TIME

Custom and made-to-measure garments may require up to approximately 16 weeks of production, depending on:

  • design complexity;
  • materials;
  • fabric availability;
  • lace availability;
  • embroidery;
  • beadwork;
  • handwork;
  • customization;
  • customer approval timing; and
  • other production requirements.

Production time and shipping/transit time are separate.

Shipping time begins after the garment has completed production, final inspection, and any applicable final-photo review.

Bella Luna Gowns recommends ordering approximately five to six months before the wedding or event to allow time for production, shipping, and any local alterations.

Production estimates are estimates rather than guaranteed completion or delivery dates unless Bella Luna Gowns expressly provides a written guarantee.

16. CUSTOMER DELAYS

The customer is responsible for providing requested information promptly, including:

  • measurements;
  • design approvals;
  • fabric or material selections;
  • Custom Order Review approval;
  • shipping information;
  • contact information; and
  • other information required to produce the order.

A delay by the customer may result in a corresponding production or delivery delay.

Bella Luna Gowns is not responsible for missed event dates or other consequences resulting from the customer's delay in providing required information or approvals.

17. WEDDING AND EVENT DATES

Customers are responsible for ordering sufficiently early.

Providing Bella Luna Gowns with a wedding date, quinceañera date, event date, travel date, or other deadline does not, by itself, create a guaranteed delivery date.

Cancellation, postponement, relocation, or modification of the customer's wedding or event does not change the Final Sale status of the order.

18. RUSH ORDERS

Rush production is available only if Bella Luna Gowns expressly accepts the rush request.

If accepted, rush orders may be subject to an additional rush fee, which may begin at 25% of the order value or another amount quoted before acceptance.

A rush arrangement applies only to the production commitment expressly confirmed by Bella Luna Gowns.

Carrier transit, customs processing, weather, or other circumstances beyond Bella Luna Gowns' control are not guaranteed merely because a rush-production fee was paid.

19. PETTICOATS, ACCESSORIES AND ADDITIONAL STRUCTURE

Petticoats, detachable accessories, additional underlayers, specialty supports, veils, gloves, sleeves, overskirts, or other accessories are included only when stated in the product listing or final approved Custom Order Review.

If an additional item is recommended but was not included in the purchased specifications, it may require a separate charge.

20. FINAL PHOTOS BEFORE SHIPPING

For qualifying new custom or bespoke designs, Bella Luna Gowns may provide final photographs of the completed garment before shipment.

The purpose of final photographs is to allow the customer to review the visible design and workmanship.

Final-photo review does not constitute an in-person fitting and does not guarantee an alteration-free fit.

Because the customer is not physically wearing the garment in the photographs, final-photo approval concerns the garment's visible design and workmanship based on the photographs provided.

If the customer identifies a visible concern, the customer should raise it before approving shipment.

Once the customer approves final photographs and authorizes shipment, the customer confirms acceptance of the garment's visible design as presented, subject to rights that applicable law does not permit the customer to waive.

21. CLAIMED MANUFACTURING ERROR OR MATERIAL NONCONFORMITY

If a customer believes that Bella Luna Gowns made a material manufacturing error or that the garment materially differs from the final written specifications approved by the customer, the customer must contact Bella Luna Gowns promptly and provide reasonable documentation so the issue can be evaluated.

Bella Luna Gowns may request:

  • photographs;
  • videos;
  • garment measurements;
  • photographs showing the claimed fit issue;
  • approved customer measurements;
  • packaging photographs;
  • final-order documentation; or
  • other evidence reasonably necessary to evaluate the claim.

The existence of a complaint or dispute does not automatically create a right to a refund.

BELLA LUNA GOWNS MUST BE GIVEN A REASONABLE OPPORTUNITY TO INSPECT AND CORRECT AN ACTUAL MANUFACTURING ERROR.

To the maximum extent permitted by applicable law, Bella Luna Gowns will have the first reasonable opportunity to evaluate the claimed problem.

Where an actual manufacturing issue can reasonably be corrected, Bella Luna Gowns may elect, as appropriate, to:

  • repair the garment;
  • correct the affected portion;
  • modify the garment;
  • replace a component;
  • replace the garment; or
  • remake the garment.

Where a claimed problem can reasonably be corrected through repair, correction, replacement, or remake, such corrective performance will be the available contractual remedy before a refund is considered, to the maximum extent permitted by law.

A customer's refusal to provide reasonable documentation, permit reasonable evaluation, or allow an appropriate corrective remedy does not automatically convert a Final Sale custom order into a refundable order.

22. DO NOT ALTER A DISPUTED GARMENT BEFORE CLAIM EVALUATION

If a customer believes a garment contains a manufacturing error, the customer should contact Bella Luna Gowns before allowing another tailor, seamstress, alterations specialist, or other person to materially modify the disputed area.

Third-party alterations may change the garment and make it difficult or impossible to determine:

  • its original condition;
  • the original measurements;
  • the cause of a fit problem; or
  • whether an alleged issue existed before alteration.

To the extent permitted by applicable law, Bella Luna Gowns is not responsible for conditions caused, worsened, obscured, or materially affected by third-party alterations.

23. INSPECTION AFTER DELIVERY

Customers should inspect their garment promptly after delivery.

Visible shipping damage, missing items, or immediately apparent concerns should be reported to Bella Luna Gowns within 48 hours whenever reasonably possible so that we can investigate the matter and preserve any applicable carrier, insurance, or supplier claim.

Reporting a concern does not itself mean the garment qualifies for a refund.

Customers claiming shipping damage should retain:

  • the shipping box;
  • garment packaging;
  • shipping label;
  • packaging materials; and
  • photographs showing the condition of the package.

24. SHIPPING AND DELIVERY

Bella Luna Gowns uses tracked and insured shipping where stated.

A signature may be required for delivery unless Bella Luna Gowns expressly approves another delivery arrangement.

Customers are responsible for providing a complete and accurate shipping address.

Transit time is separate from production time.

Once a package has been transferred to the carrier, delivery may be affected by circumstances outside Bella Luna Gowns' reasonable control, including:

  • carrier delays;
  • weather;
  • transportation disruptions;
  • customs;
  • incorrect addresses;
  • regional service interruptions; or
  • other transportation events.

Bella Luna Gowns will reasonably assist with applicable insured shipping claims where appropriate.

A carrier delay does not automatically create a right to cancel or refund a custom order.

25. DELIVERED, LOST OR STOLEN PACKAGES

When carrier tracking and delivery records show that an order has been delivered to the customer's provided address or accepted by an authorized recipient, Bella Luna Gowns may rely on the carrier's delivery record as evidence of delivery.

Claims involving theft after documented delivery should be reported to the carrier and, where appropriate, local authorities.

Bella Luna Gowns will reasonably cooperate with carrier or insurance investigations but is not responsible for theft occurring after documented delivery except where required by applicable law.

26. REFUSED OR UNDELIVERABLE SHIPMENTS

Refusing delivery does not cancel a Final Sale custom order and does not create a right to a refund.

If a package is returned to Bella Luna Gowns because the customer:

  • refused delivery;
  • provided an incorrect address;
  • failed to collect the package;
  • was unavailable for required delivery attempts; or
  • otherwise caused the shipment to be returned,

the customer is responsible for any additional shipping, carrier, handling, or storage costs required to resend the garment.

Bella Luna Gowns may notify the customer that the returned garment is available for reshipment.

If the customer fails to claim the garment, pay applicable reshipping charges, or provide delivery instructions within 30 days after notice, Bella Luna Gowns may treat the garment as abandoned and handle, store, donate, dispose of, or otherwise address the garment as permitted by applicable law.

Abandonment or refusal of delivery does not create a refund right.

27. CHARGEBACKS AND PAYMENT DISPUTES

Customers should contact Bella Luna Gowns regarding an order concern so that we have an opportunity to investigate and attempt to resolve the matter.

Nothing in this Policy eliminates any lawful rights the customer may have through a payment provider.

However, the customer acknowledges that:

  • buyer's remorse;
  • customer measurement error;
  • cancellation of an event;
  • refusal of delivery;
  • the need for alterations;
  • dislike of an approved design choice; or
  • failure to read applicable policies

does not convert a valid Final Sale transaction into an unauthorized transaction.

If a chargeback, payment dispute, financing dispute, or other payment claim is initiated, Bella Luna Gowns may provide relevant documentation to the bank, card network, payment processor, financing provider, insurer, arbitrator, court, or other authorized entity.

Documentation may include:

  • order records;
  • payment records;
  • proof of policy acceptance;
  • checkout acceptance records;
  • customer measurements;
  • measurement confirmations;
  • Custom Order Reviews;
  • design approvals;
  • fabric or material approvals;
  • photographs;
  • videos;
  • final-photo approvals;
  • emails;
  • text messages;
  • customer communications;
  • tracking information;
  • carrier records;
  • delivery confirmation; and
  • other evidence reasonably related to the transaction or dispute.

Bella Luna Gowns reserves the right to refuse future orders from customers who submit knowingly false or fraudulent payment disputes and to exercise any remedies available under applicable law.

28. KLARNA, SHOP PAY INSTALLMENTS AND OTHER FINANCING

Third-party financing services are provided by independent providers subject to their own eligibility requirements, agreements, fees, payment schedules, and policies.

Bella Luna Gowns does not control:

  • financing approval;
  • installment schedules;
  • late fees;
  • account decisions; or
  • other financing-provider actions.

Use of financing does not alter the Final Sale nature of the Bella Luna Gowns order.

Questions regarding the customer's financing account should be directed to the applicable financing provider.

29. CUSTOMER-SUPPLIED IMAGES AND OTHER MATERIALS

By providing Bella Luna Gowns with photographs, screenshots, designs, sketches, or other materials for use in developing an order, the customer represents that they are permitted to provide those materials for that purpose.

Bella Luna Gowns may use and share such materials with our production partners, contractors, and service providers as reasonably necessary to develop and manufacture the customer's order.

Submission of reference material does not transfer ownership of the original material to Bella Luna Gowns.

30. BELLA LUNA GOWNS PHOTOGRAPHS OF ITS OWN WORK

Bella Luna Gowns retains ownership of photographs and videos created by Bella Luna Gowns or on its behalf showing our garments, construction, materials, production process, or finished designs.

Bella Luna Gowns may use photographs or videos we create of our own garments for our portfolio, website, social media, advertising, educational materials, and other legitimate business and marketing purposes.

We will not intentionally publish private customer measurements or other sensitive customer information as part of such use.

31. CUSTOMER-SUBMITTED WEDDING PHOTOS, VIDEOS AND TESTIMONIALS

Private photographs or videos sent solely for customer service, measurement review, fit evaluation, or order processing are not automatically treated as marketing content.

If a customer voluntarily provides or authorizes a photograph, video, testimonial, review, social-media post, or similar material for publication, reposting, or promotional use, the customer grants Bella Luna Gowns a non-exclusive, worldwide, royalty-free license to reproduce, display, publish, repost, adapt, and use that material in connection with Bella Luna Gowns' website, social media, portfolio, advertising, and marketing.

The customer represents that they have permission to authorize such use where another photographer or creator owns the material.

32. FORCE MAJEURE

Bella Luna Gowns is not liable for delays or inability to perform caused by circumstances beyond our reasonable control, including:

  • natural disasters;
  • severe weather;
  • fire;
  • flood;
  • earthquake;
  • epidemic or pandemic;
  • war;
  • terrorism;
  • civil disturbance;
  • government action;
  • supplier interruption;
  • material shortages;
  • transportation disruption;
  • carrier delay;
  • customs delay;
  • labor dispute;
  • internet or power outage; or
  • other events beyond our reasonable control.

When such circumstances occur, Bella Luna Gowns will make reasonable efforts to resume performance as circumstances permit.

Such circumstances do not automatically create a right to cancel or refund a custom order, subject to applicable law.

33. DISPUTE RESOLUTION

Disputes concerning custom orders are governed by the Dispute Resolution, Arbitration, Class Action Waiver, and Governing Law provisions contained in Bella Luna Gowns' Terms of Service.

Those provisions are incorporated into this Custom Order Policy by reference.

This Custom Order Policy does not create a separate or conflicting arbitration agreement.

34. ORDER OF PRECEDENCE

For disputes concerning what design was approved, the following documents control in this order:

  1. the customer's final approved Custom Order Review or final written design specifications;
  2. the customer's approved measurements and final approved material selections;
  3. the custom product listing or private listing applicable to the order;
  4. this Custom Order Policy and the applicable Bella Luna Gowns policies; and
  5. earlier preliminary communications or inspiration materials.

Earlier inspiration photographs, preliminary discussions, messages, or design ideas do not override final written specifications approved by the customer.

For other contractual matters, Bella Luna Gowns' Terms of Service and incorporated policies apply as provided in those documents.

35. SEVERABILITY AND NON-WAIVABLE RIGHTS

If any provision of this Custom Order Policy is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions remain effective.

Nothing in this Policy is intended to waive a consumer right or remedy that applicable law does not permit the parties to waive.

Except for such legally required rights or remedies, custom and made-to-measure orders remain Final Sale and are not eligible for cancellation, return, exchange, store credit, or refund.

36. FINAL CUSTOMER ACKNOWLEDGMENT

By placing a custom order, submitting payment, or approving a Custom Order Review, the customer acknowledges and agrees that:

  • the order is FINAL SALE UPON PURCHASE;
  • the garment is being produced specifically for the customer;
  • the customer is responsible for the accuracy of all measurements provided;
  • customer measurement error is not a manufacturing defect;
  • made-to-measure does not guarantee an alteration-free fit;
  • alteration expenses are the customer's responsibility unless Bella Luna Gowns expressly agrees otherwise in writing;
  • inspiration and AI-generated images are references and not exact-replica guarantees;
  • reasonable handmade and material variations are not defects;
  • final approved specifications control the garment design;
  • customer-requested changes may incur additional fees and delays and may be refused;
  • event changes do not create a cancellation or refund right;
  • Bella Luna Gowns must be given a reasonable opportunity to evaluate and correct a claimed manufacturing error;
  • the customer has read and agrees to Bella Luna Gowns' Terms of Service and Returns, Refunds, Exchanges & Cancellations Policy; and
  • the customer understands and accepts this Custom Order Policy before authorizing the order.

CONTACT

Questions regarding custom orders or this Policy may be directed to:

Bella Luna Gowns LLC
3835 E. Thousand Oaks Blvd
Ste R-149
Westlake Village, CA 91362
United States

Email: BellaLunaGowns@gmail.com
Text: (805) 217-1300
WhatsApp: +1 (805) 217-1300