Ella

A Gown As Unique As You
Your gown will be made from scratch, tailored to your exact measurements and specifications, with a process unique to you. Whether your design is simple or intricate, every gown is crafted with the utmost care and attention to detail.

How It Works:

1. Place your order.
2. Complete the measurement form provided after purchase.
3. Email or text the completed form, along with any modifications you wish to make, to us using the contact information below.
4. Production begins once all your measurements and specifications are confirmed.

Timelines:

• Production: Typically 3-4 months but varies by season and order volume. We recommend ordering 4-6 months before your event.
• Shipping:
• Domestic: 2-5 business days.
• International: 14-20 business days
• Customs Fees: International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the price of the gown or shipping.

Important Policy:
Due to the custom nature of our gowns, all sales are final. This policy aligns with standard practices in the custom couture industry. Customers must provide accurate measurements and thoroughly review their order details before purchase. Minor alterations may be needed to ensure the perfect fit and are the customer’s responsibility. 

By completing your purchase, you acknowledge and agree to to our store policies and terms of service. Our team is here to assist you at every step of the process—don’t hesitate to reach out if you have any questions!

Questions? Contact us at: 

• Email: Sales@BellaLunaGowns.com
• Text: 805-217-1300
• WhatsApp: +1 8052171300